05-26-2009 - Proven solutions meet the evolving needs of its market and help Exact customers prepare for long-term success

For more than 25 years, Exact SoftwareTM has built a reputation as a leading provider of world-class business solutions for small and medium-sized companies. By treating every customer relationship as an opportunity to develop a long-term partnership, Exact has established a solid track record of helping companies drive business performance to optimum levels. With economic recovery on the horizon, companies that have taken steps to ensure optimum performance will reap the greatest reward.

"It is critical that businesses be prepared to deal with economic cycles, up or down. The solution provider they choose to partner with plays a crucial role," says Mitch Alcon, President, Exact Software Americas. "The beginning of a recovery cycle offers tremendous opportunity for businesses that are prepared to act quickly. Exact has both the software solutions that address critical business issues as well as the organizational prowess to help our customers seize the day."

Exact Offers Real Solutions to Real Problems

Many small and mid-market businesses struggle to determine actual performance levels due to a general lack of visibility across departments, divisions, and/or locations. To address this, Exact is poised to deliver a new application suite based on its award-winning Exact Synergy software product. This powerful new solution known as Exact Synergy Performance Suite enables the high performance workplace by combining capabilities that provide data consolidation, role based performance management, and increased visibility across the organization with activity monitoring and full-scale business analytics. The results include the elimination of information silos, the achievement of streamlined operations, and a fully consolidated view of the workplace.

Companies that deploy this solution, which can be easily integrated with any back-office ERP system regardless of vendor, will quickly find that the business can serve its customers in a more agile and responsive manner by breaking down the traditional barriers to high performance (lack of visibility, complicated IT infrastructure, insufficient data structure that restricts actionable information, etc.).

With this new initiative, Exact strengthens its core ERP business. Combined with a crucial addition to the Americas ERP product portfolio as well as detailed product roadmaps first presented to customers at Engage 2009, Exact Software Americas' annual user conference, the company is able to demonstrate future vision and continued investment in its core ERP offerings.

Also, Exact has taken valuable steps to positively impact the quality of many third party solutions that integrate with Exact products. This new program will ensure that customers understand which solutions have been thoroughly tested and quality checked to earn an Exact certification.

Exact is Committed to Building Value for the Customer

Along with technology, Exact invests significantly in programs designed to foster the long-term relationship necessary to help customers truly get the most from their selected business system, including:

• Customer Advocacy
  The customer advocates are a team responsible for ensuring customer issues and inputs are heard and addressed. Having a single point of contact to manage customer inquiries dramatically simplifies how the customer works with Exact, resulting in faster issue resolution and enhancing the overall relationship with customers. The customer advocate is empowered to activate the appropriate resources to address the customer issue as quickly as possible, regardless of the inquiry's nature.
• Exact Supported User Communities
  Regional, national and virtual user groups have been re-energized and have renamed themselves "user communities." They continue to provide a clear communications channel for product updates, as well as access to subject matter experts and senior managers from Exact. Most importantly, user communities enable peer to peer communications and information sharing among Exact users, regardless of industry, geography or role.
• Functional Experts Empowered to Work with Customers
  With the expertise and commitment to deliver high-quality guidance on the best ways to deploy its solutions, Exact consistently provides the insight necessary to ensure that every customer system is supporting the critical goals of the business.

With clear focus on developing relationships with its customers, Exact presents itself as a solution provider that cares enough to be a true partner.

"Exact is a partner," says Roger Pujol, Assistant General Manager at Altman Lighting and a long time Exact customer. "They have a wide scope, not just in product, but in information. No matter what the problem is that we're trying to solve, there's someone at Exact Software that can get an answer."

About Exact Software

Established in 1984, Exact Software is one of the world's leading providers of business software solutions. Its integrated solutions comprise traditional enterprise resource planning (ERP) as well as related software solutions such as human resource management (HRM), customer relationship management (CRM), corporate performance management (CPM), project management and electronic workflow.

Exact Software is headquartered in Delft, the Netherlands, and has offices in Europe; the Middle-East; North, Central and South America; Asia, Australia and Africa. With around 2,500 employees, subsidiaries in more than 40 countries, and solutions available in 40 languages, Exact currently serves customers in more than 125 countries.

Revenues in 2008 amounted to € 261.0 million. Exact Holding N.V. has been listed on Euronext Amsterdam since June 1999. For further information about Exact Software visit www.exact.com

Exact Software Americas

Exact Software Americas is headquartered in Middleton, Massachusetts, and is responsible for the management, development, marketing, sales and services associated with the Exact Synergy and Exact Globe Enterprise brands in North, South and Central America, as well as the Exact Macola ERP, Exact JobBOSS, Exact MAX, Exact Alliance/MFG and Exact Business Analytics brands worldwide. For more information, please visit: www.exactamerica.com.

Exact, Exact Software, Macola, Synergy, Globe Enterprise, JobBOSS, MAX, Alliance, and Exact Business Analytics are trademarks or registered trademarks of Exact Holding N.V. and/or its subsidiaries in the U.S. and/or other countries.

Media Relations
Becki Parkhurst
PAN Communications
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Media Relations
Chris Mindnich
Exact Software
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Investor Relations
Jeroen Bruins Slot
Exact Holding N.V.
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