| Portals open a unique window of communication between your company and communities of customers, partners, and employees. Unlike your public Website, which needs to speak to a broad cross section of users, your portal should offer information that is customized for each user and is updated continuously. Exact Synergy lets you create customized portals for sharing information and conducting active conversations with each audience, without requiring additional IT resources. Secure private logins give each user a customized experience where they see only the content that is relevant to them and they can update their own information. Customer intimacy is increased further by two–way communication and the use of integrated workflow requests. By using portals to communicate with your customers, your business is effectively open 24 hours a day, seven days a week. - Create documents for your portal without any html or technical knowledge.
- Publish content immediately on your Website or intranet using automated approvals by a content manager or Webmaster.
- Control access to each piece of information with security levels.
- Offer your customers extra support and decrease your incoming phone calls with a self–service portal, where customers can check order status, work in process, project plans, and invoices, along with all documentation and communications.
- Streamline customer support by embedding customer request functionality on your customer portal that generates automated workflow requests routed to the proper employee for prompt response and accountability.
- Offer your business partners insight into all relevant prospects, customers, orders, work in progress, invoices, documentation and communication on your partner portal.
- Provide employees access to policy & procedure documents, benefit information, vacation requests, timesheet submission, etc., anytime and anywhere through an employee portal.
- Measure the effect of communication on current campaigns using extensive Internet statistics maintained for documents on the intranet, Websites, and secure Internet portals.
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