On-Line Support
Our customers require immediate access to world-class on-line and telephone support. Exact Software’s Business Analytics Division delivers quick, efficient answers to questions and concerns. Graphical Performance Series (GPS) is a rapidly expanding solution, with new modules, releases and features frequently being added. Our support team's mission is to ensure that our technology delivers real value to each of our customers.

Announcements
Perfect Tracker, will be replaced with a GPS Customer Portal powered by Exact Synergy. Although Exact GPS customers will no longer be able to submit new support issues to Perfect Tracker, previously submitted issues can still be viewed. Also, Perfect Tracker knowledgebase items identified as critical have been transferred to the GPS Customer Portal. If you’re unable to find any items that you believe are critical to your business, please contact support at 1-877-EXACTSW (1-877-392-2879).

Log in to Perfect Tracker Tracking System

Exact Software's customers with an active service agreement were granted access via email with instructions on how to log in.  If you do not have an account and wish to obtain one, click here.

> To login click here

Note: If prompted for a domain name, use 'eweb'. If there is not a textbox to enter the domain or you are not prompted for a domain, enter the following in the User Name box: eweb \[Customer Number].

What you'll find inside

Product Information
Here you'll find important customer-only resources such as a product release schedule, instructions for participating in Controlled Release programs and links to in-depth product details found on our public web site. Exact Software is offering a variety of free webinars designed specifically to help you learn more about the newest product releases.

Account Information
View and update important information about your account with Exact Software. Update contacts, view contracts, and transaction data, and change your customer portal password if you choose.

Customer News
Get the all the latest announcements from Exact along with SoftWire, our newsletter just for customers.

Technical Support
Find the answers to your technical questions, download the latest updates, and report suspected program errors in the Support section of the portal. Also check the status of questions you have asked our technicians.