Exact always puts the interest of its customers first. Therefore, we strive to optimize the collaboration between your international organization and the Exact organization, especially with regard to our service offering. The timing, amount and depth of support required vary from one customer to another. To meet these needs, we offer four different service levels:
Bronze for single-site installations featuring classic customer support
Silver for multi-site installations up to 10 sites offering a pro-active and consistent approach to all sites
Gold for extensive multi-site installations of up to 25 sites
Platinum for large multinational key accounts demanding maximal support and availability
Bronze
Your Exact applications are a vital part of your business. It is imperative that they run smoothly. Bronze, our standard service contract, suits best for single site installations and provides you with investment protection by means of:
Free updates
Access to our customer portal
Full helpdesk infrastructure
Silver
Our Silver service contract suits best for multi-site installations of up to 10 sites. It includes all the features and benefits of Bronze plus additional services for pro-active support and coordination:
Pro-active support
Fixed support account manager
Direct management access
Implementation review
Gold
Our Gold service contract suits best for multi-site installations of up to 25 sites. It includes all the features and benefits of Silver plus enhanced communication levels and version management:
Version lifecycle management
Fixed account team
Weekend support upon request
Personalized homepage
Platinum
Our Platinum service contract is reserved for a limited number of multinational key accounts. It provides our highest level of support and our most comprehensive package of communication commitments.
1-954-385-1450
