Exact Support Services: Ensuring Peak Performance
Exact Support offers a comprehensive range of services - all ensuring that your solution is running smoothly and always up-to-date. Depending on your needs, we provide support via our helpdesk, customer portal or "flying doctors."
All our experts will help you to optimize the performance of your software - so you can manage your business processes more effectively, reduce the total cost of ownership of your IT infrastructure and accelerate, as well as maximize, your return on investment.
Helpdesk: fast and reliable service
Due to Exact's global network, we can offer local support in the local language in over 40 countries. This means that not only language barriers are minimized, but the helpdesk in your country is experienced in your local customs and requirements.
Via phone, E-mail or our customer portal, you can contact experts for all kind of questions concerning your IT. Both our teams in the subsidiaries and the specialists in the headquarters ensure that you are provided with a comprehensive service that fulfills your needs promptly.
Customer portal: Exactly the information you need
Exacts customer portal is a secure and interactive web environment where you find all the information that is relevant to your needs: quick and accurate answers to your questions, access to all relevant information, the latest product updates and much more.
Your employees can check the status of reported issues and log new ones at any time. The customer portal also provides you with a real-time overview of past and current communication processes, access to our extensive knowledge base and to operative measures carried out between Exact and each of your subsidiaries.
The "flying doctors"
The special support staff within Exact International are nicknamed the “flying doctors.” The members of this team are exceptionally skilled and have more than five years’ support experience. They have profound functional and technical knowledge and can deal with any issue related to your Exact software.
If a question cannot be settled by local helpdesks and on-site investigation is required, the flying doctors will fly to the other side of the world if necessary. 24 hours a day, 7 days a week. |
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