Companies with field service operations have a complicated set of operational processes to manage. The keys to success are operational efficiency and excellent customer care. Exact Field Service empowers such organizations to effectively manage equipment, service, work orders, maintenance scheduling, warranties, and contracts faster, and with fewer steps. Managers can track activity and profitability by customer, technician, product line, geography, and more. Customer facing employees will have the information they need at their fingertips to provide superior service, including service level agreements, service history, contract terms, service parts inventory, comprehensive product information, and special offers. With Exact Field Service, the entire process is automated and streamlined.
Reduce customer service response time.
Automate work order creation and maintenance schedules.
Enhance productivity by giving field service technicians on-site access to critical information.
Improve cash flow through speedier, more accurate billing.
Reduce the burden on your call center and increase the accuracy of support requests with an integrated online service portal.
Share customer information between sales, customer service, and field service.
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