Marketing, Sales & Service
Exact eCommerce cuts the cost and streamlines the design, integration and management of online orders and Web stores. As a hosted solution, Exact eCommerce makes it easy to automatically upload and download order, customer and inventory status data from multiple Websites and online order forms, to and from accounting and inventory tables. By using Exact eCommerce, a company can grow and manage online businesses across multiple sales channels, Websites and international regions. You can even publish separate B2B and B2C Websites from the same control panel — each with its own pricing, content, promotions and purchase rules — for dealers, distributors, retailers and OEMs.
Sales & Service
The more you know about your customer, the higher quality of customer service, account management and marketing programs you will have. Access to all relevant information at anytime from anywhere is a critical component to achieving complete customer satisfaction. This information is in your organization; the key is how attainable and usable it is. Exact’s Customer Relationship Management (CRM) capabilities mean that each customer’s detailed and unique information, including order history, accounts receivables and support calls is not only important in your efforts to keep customer intimacy active, but in your efforts with future customers. All marketing activities can also be controlled in the same system, including list management, budget tracking, and project deliverables.
- Access all customer contacts, correspondence, transactions, and activities in a single central database, securely from anywhere via the Internet/intranet
- Search for individual customer records or segment target customer groups with up to fifty variables, including industry, company size, location and project
- Provide an online portal for your customers and partners to check status reports, billing details, work in process, and submit requests.
- Manage marketing activities effectively with advanced project, scheduling, budget, reporting, and workflow functions in addition to complaint management and customer surveys
- Generate automatic communications to customers and prospects as well as automatic follow-up activities and reminders using Exact Event Manager